TERMS AND CONDITIONS
- The website allows a person (“user”) to place electronic orders (“order”) for one or more products on offer as long as such products are available and not sold out.
- If payment fails due to the account not existing, insufficient funds, the credit card number or other information being incorrect etc. the purchase will not be successful. The above is dependent on the product being available.
- If you have any issues with payment, please contact us (box@shoeboxboys.com)
Products and Shipping
- Products will be shipped as per the stated shipping estimated times (3-4 weeks) of the particular product ordered.
- Please note that actual shipping times may vary slightly and are an estimation only.
Returns and Refunds:
- If you are dissatisfied with your purchase due to a defect, or incorrect product received, you may return it within 5 days of delivery.
- You will either receive a refund or have the product repaired or replaced, depending on the situation.
Cancellation Policy
- Once an order has been dispatched, the shipping and handling fee will not be refunded.
Refunds
- Refunds may be offered in the original method of payment. Refunds take up to 10 business working days to process.
Return/exchange policies:
- Final sale products are not eligible for return or exchange, therefore no refunds will be processed for these products unless the product is reported faulty.
- If the product is returned with extended damage – refunds will be not 100% amount.
- Exchange-only products may only be replaced with a different product. If we are unable to provide you with the desired size or style we will process a refund.
- Products eligible for return or exchange may be refunded into your original method of payment.
- Please note that shipping fees are not refundable.
Contact Us: box@shoeboxboys.com